Usage of InverseSoft products and services constitutes customer's acceptance of InverseSoft's billing policy. Following is InverseSoft's billing policy with which all customers must comply:
All accounts are set up on a prepaid basis. Payment must be received by InverseSoft before any billable product or service is provided/activated. Customers are required to keep a valid billing information on file to charge for recurring monthly subscription fees (Not for software development services), fax or voice broadcast service fees and all email overage fees.
All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file (Not for software development services).
Invoice and payment receipts are available to customers in "Payment History" section on Client Dashboard.
Late Fee: All accounts more than 30 days past due may be assessed a late fee. No fewer than three attempts to contact the customer will be made before any late fee is assessed.
Delinquent Accounts: All accounts 30 days past due may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.
Deactivation: After an account is delinquent 60 days, it will be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data will be stored for 90 days post cancellation. After that, application data will not be available. The account record and delinquent balance will be submitted to a third-party collection service.
Late Fee: InverseSoft may assess a 5% late fee on ongoing invoice for accounts 30 days past due.
Chargebacks: If a customer initiates a chargeback, InverseSoft may assess a $25.00 processing fee for each individual chargeback in addition as a chargeback fees.
Returned cheques (India): InverseSoft may assess a Rs: 550 INR processing fee on all returned checks.
Collections Fee: In the event an account is submitted to a third-party collections service, a $15.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.
To help you succeed and get the most from InverseSoft, Services must be used within subscribed days from the date of purchase. Service fees are nonrefundable. In the event of cancellation, InverseSoft will not prorate any portion of unused service fees, and all outstanding invoices must be paid in full.
InverseSoft accepts payments via credit/debit card. Payment by any other means, such as by cheque, is on a per-customer basis and must be agreed to by InverseSoft. cheques must be paid in Indian Rupees and issued from a Indian bank. Payment by cheque is acceptable only for one time / prepayment of six or twelve months of subscription services. InverseSoft currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.
Cancellations must be done verbally through an InverseSoft representativ. Only Email requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with an InverseSoft representative will create a cancellation request. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.
Closing an account with InverseSoft cannot be done by simply canceling the credit/debit card. InverseSoft will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with an InverseSoft representative to ensure account closure.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
In case of any type of cancellations refunds of non-used services will be issued after 30 days from the date on which cancellation is verified by written email (not applicavle for web/mobile/software development services). However we are not resposible for any backups once product is delivered/source code is sent to customer.
As a current or prior customer of InverseSoft, each customer agrees to provide InverseSoft 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. InverseSoft must be the first option in billing disputes. Should InverseSoft receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before InverseSoft has been given a chance to resolve the issue, InverseSoft has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, InverseSoft retains the right to collect on any rendered services or fees that are due. InverseSoft will submit any disputed amounts to a collection agency. Once a chargeback has been received, InverseSoft will immediately suspend the account until the matter is resolved. InverseSoft will share respective client's information, Communication Records, Service Details when dispute/chargeback occoured with respective arbiter/company/bank who is dealing with disputes/chargback.
Subscription and Service fees are nonrefundable.